How to get my case escalated and actually get contacted

[Isaacm99]

My computer is 1 month old and the screen stared flashing. After 10+ hours speaking with HP "premium support" agents (all of them are on India so understanding them is a challenge) they guided me through basically every fix. Long story short, we did 3 full factory restores/resets which of course didn´t solve the problem! Finally I was told to send it to repair (I sent it 3 days ago) and they told me it would take 2 weeks max to fix it and deliver it to me once again. Today I saw the case status and they will send my "repaired computer" on the 2nd of April! Two months later! I never recieved a notification of any kind to explain the delay. Also I cannot find the number of the Grapevine, TX repair center.  I´ve already tried to escalate the case but an "agent from a higher department" never calls me back or sends me an e-mail. I´m calling Envy support basically everyday to get them do something with no results. Please anyone who has escalated a case or had a terrible experience as I´m having, what do you recommend trying?

[Echo_Lake]

@Isaacm99

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