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‎01-31-2024 09:19 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J84AV)

Good morning!  
May daughter purchased an HP Envy 360 laptop for college and after 18 months the left hinge has broken rendering the laptop useless.  After doing some research it appears that this is a known problem with these hinges.  Is HP offering a repair solution at no cost given the frequency of this occurring in light of the class action lawsuit that has been filed? 

Category:
1 REPLY 1

‎01-31-2024 02:22 PM

HP Recommended

Hi @Langer1234,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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