Hp Envy x360 15-ey0xxx IR Camera issue with Windows Hello

[Ronster84]

I have a new company laptop, the HP envy x360 15-ey0000, with windows 11.

The system has a IR Camera and should work with 'Windows Hello'. But whenever i try to set it up the programm gets stuck when it should detect my face. The camera is working as i can se myself, also i see the IR light flashing, but for some reason its just won't see / register my face.

I already tried removing the drivers and re-installing them, but without any luck.

I don't want to do a factory reset, as my company has setup this laptop.

Please help.

[Anand_Andy]

Hi @Ronster84,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY x360 2-in-1 - Laptop 15z-ey000. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, & WebCam drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them
   

Please refer to this document:  HP PCs - Set Up Sign-in Options for Windows Hello (Windows 10)

I hope this helps! Keep me posted. 

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