Hp Envy x360 , camera does not work and gives an error code and no camera driver

[ENM1]

I have an Hp envy x360 and my camera does not work it gives an error code of  0xA00F4244 and I have tried updating but it is not working , I also do not have the camera driver in the device manager App

How do I solve this issue ?

[Anand_Andy]

Hi @ENM1,

Welcome to the HP Support Community

I understand you are getting an error message 0xA00F4244 on your HP ENVY X360 Laptop - 13-Ay0002ni. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC prior to the issue?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Webcam drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Webcam Troubleshooting (Windows 10, 😎
 

If the issue still persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ENM1]

Hi

I have tried all that you have listed but I am still receiving the error code , I do not have a webcam driver and there is nothing shown in the updates