Hp Pavilion Gaming 2019 HDMI port not working

[MUIGAI]

I just bought a Hp Pavilion gaming 2019 and the hdmi port is not working . i have tried 3 diffrent cables and also 2 diffrent monitors and its still not working. i have  installed windows 10 pro version 64 bit. updated to the latest version still no avail. please help.

[MUIGAI]

hey guys, my new hp pavilion gaming 2019 ie: https://support.hp.com/us-en/product/hp-pavilion-gaming-15-dk0000-laptop-pc/26122224/model/29562961/... 

is not connecting to my monitor via HDMI i have updated all the graphics ran all hp diagnostics softwares used the assistant that directed me through various steps to no avail. i have also tried two different HDMI cabes and two monitors and nothing seemed to work. what else can i do to have this issue fixed .thanks in advance

[praveenbv]

Hi@MUIGAI, Welcome to the HP Support Community!

Good Day. Thank you for posting your query in the HP community.  I reviewed the post regarding HDMI issues with the computer. Fabulous description and excellent troubleshooting were done by you. Great job! Kudos to you on that score. 

For me to assist you with accurate information I would require more information regarding this.

• Did you connect this computer to another external TV or screen it and check if it works?
• Did you try multiple HDMI cables?
• Please provide the complete model# of the computer to assist you better.

For now please try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2syreDe  after following the on-screen instructions and selecting the correct Operating system.
• If it still does not fix the issue, please perform the relevant steps for HDMI related issues from this link: http://hp.care/2rKIvXg regarding video issues. If there is no hardware issue with the computer, this should do the trick for you.
   
• For further assistance please check this link: http://hp.care/2BQIxVY (HP Notebook PCs - HP DisplayPort)
   
• Link 2: http://hp.care/2fEmlF3 (Connect your PC to your TV through HDMI (and More)
• Link 3: http://hp.care/2BRLIgv (HP Notebook PCs - Connecting a Monitor, Projector, or TV (Windows 10, 8, 7)
• Link 4: http://hp.care/2FFsihb (HP PCs - Display and Touchscreen Troubleshooting)

Some of these links are third party links. Please follow only the instructions on it. Do not click on any image, link, ad, download, popup, or icon. It is strictly to follow instructions and screenshots (if found) only. Please adhere to this

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MUIGAI]

happy new yr  Praveenbv 

i have tried everything you have suggested over and over again and its still not working  i use the same display with my ps4 and i have bought two new HDMI cables just 4 this. 

your help is appreciated .

my PC is a :  HP Pavilion Gaming - 15-dk0145tx  {product: 7LJ59PA }

[praveenbv]

@MUIGAI,

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.