• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎06-29-2022 11:36 PM - last edited on ‎06-30-2022 12:12 PM by Retired

HP Recommended
Product: HP M24 Webcam Monitor
Operating System: Microsoft Windows 7 (64-bit)

I am having trouble getting the drivers for my new hp m24 webcam monitor for windows 7 OS. I am not sure why I cannot get it at all. is there another way for me to setup and hookup this monitor to my Toshiba Satellite L505 laptop. Someone out there please help me out.

Category:
4 REPLIES 4

‎06-30-2022 03:21 AM

HP Recommended

Hello @OreoInAz 

 

Please tell me exact product name and product number (p/n), see the back of the monitor, then I can try to help you.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No

‎06-30-2022 10:47 AM

HP Recommended

the exact name is : HP M24 Webcam 23.8-inch Monitor

and the product number is : .459J3AA

Was this reply helpful? Yes No

‎06-30-2022 12:00 PM

HP Recommended

Hello @OreoInAz 

 

Sorry to hear that you are having problems ... 

 

(1) Bad news: The HP drivers for [ HP M24 Webcam Monitor ] only support Windows 10 and 11 !

 

(2) But we can try to fix the problem.

Please send the Hardware ID of the "unknow webcam" multimedia device

Follow this handy guide:

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No

‎07-02-2022 09:22 PM

HP Recommended

Thank you... I will try this and see if it helps/works.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.