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OreoInAz
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Message 1 of 5
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I am having trouble getting the drivers for hp m24 webcam ...NEED HELP !!!

HP Recommended
HP M24 Webcam Monitor
Microsoft Windows 7 (64-bit)

I am having trouble getting the drivers for my new hp m24 webcam monitor for windows 7 OS. I am not sure why I cannot get it at all. is there another way for me to setup and hookup this monitor to my Toshiba Satellite L505 laptop. Someone out there please help me out.

4 REPLIES 4
ub6424
Level 9
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Message 2 of 5
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HP Recommended

Hello @OreoInAz 

 

Please tell me exact product name and product number (p/n), see the back of the monitor, then I can try to help you.

 

best regards

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OreoInAz
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the exact name is : HP M24 Webcam 23.8-inch Monitor

and the product number is : .459J3AA

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ub6424
Level 9
3,943 3,925 217 370
Message 4 of 5
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HP Recommended

Hello @OreoInAz 

 

Sorry to hear that you are having problems ... 

 

(1) Bad news: The HP drivers for [ HP M24 Webcam Monitor ] only support Windows 10 and 11 !

 

(2) But we can try to fix the problem.

Please send the Hardware ID of the "unknow webcam" multimedia device

Follow this handy guide:

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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OreoInAz
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Message 5 of 5
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Thank you... I will try this and see if it helps/works.

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