I just bought this laptop and while I was at the store using the one on display it was touch screen

Amy105 · ‎03-15-2021

I had just bought this laptop and while I was using it at the store it was touch screen. When I got home and set it up the touch screen isn't working. It is the same model as the one at the store so I just don't understand why it is not working.

banhien · ‎03-15-2021

@Amy105

Its specs

https://support.hp.com/au-en/document/c06951312

No, it does not have touchscreen. Did you buy same model ?

Regards.

BH
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Amy105 · ‎03-15-2021

Yes it is the same model as the display

banhien · ‎03-15-2021

@Amy105 wrote:
Yes it is the same model as the display

Please bring it back to the store and ask them to explain why

Regards.

BH
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