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Amy105
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Solved!

I just bought this laptop and while I was at the store using the one on display it was touch screen

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HP Laptop 15-ef1040nr
Microsoft Windows 10 in S Mode

I had just bought this laptop and while I was using it at the store it was touch screen. When I got home and set it up the touch screen isn't working. It is the same model as the one at the store so I just don't understand why it is not working. 

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banhien
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@Amy105 

 

Its specs

         https://support.hp.com/au-en/document/c06951312

 

No, it does not have touchscreen. Did you buy same model ?

 

Regards.

BH
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Amy105
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Yes it is the same model as the display 

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banhien
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@Amy105 wrote:

Yes it is the same model as the display 


Please bring it back to the store and ask them to explain why

 

Regards.

BH
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