In my laptop cursor is moving automatically to end of the page or screen.How can I fix this?

[Poojakumari_Pat]

Product ID - 00262-30306-61960-AAOEM

[Raj1788]

@Poojakumari_Pat

Could you please help me with the exact model name or the product number and the Operating System of the computer?

Keep me posted.

Thank you for joining the HP Community.

Have a great day!

Cheers 🙂

[Raj1788]

@Poojakumari_Pat

We haven't heard from you!

This post is with reference to the thread you had recently created at your friendly neighborhood (HP Forums).

I would like to know if the resolution we had provided worked for you.

Feel free to reply to your public post for any further assistance as the private message board is not always monitored.

And Thank you for being a Valuable Member of our HP Family.

[Poojakumari_Pat]

Its 64-bit Windows 8 operating system. 

The product ID is 00262-30306-61960-AAOEM.

[Riddle_Decipher]

@Poojakumari_Pat I appreciate the OS information, however, the product ID isn't going to help, here's what we need:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Also, let me know if this laptop has touchscreen?

Keep us posted.

[Poojakumari_Pat]

product model is HP Pavilion 15 Notebook PC

[Riddle_Decipher]

@Poojakumari_Pat Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.