Integrated Camera stopped working

[SherryM26]

My HP Spectre x360 integrated camera stopped working.  I  need  a compatible driver for the camera to work.  Please advise.

[VikramTheGreat · Accepted solution]

Hi @SherryM26,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the details! I understand you have trouble using the webcam on the HP Spectre x360 - 13-aw0013dx and are looking for the drivers. Sorry to hear about the trouble.

Fixing Camera Issue on HP Spectre x360 - 13-aw0013dx

1. Check the Camera Privacy Switch
   • Located on the right side of the laptop.
   • Make sure it’s turned on to enable the camera (slide to the opposite position if it's off).
      
2. Update or Reinstall the Camera Driver
   • Go to HP's support page:
     👉 HP Spectre x360 - 13-aw0013dx Software and Driver Downloads | HP® Support
   • Download and install the latest Realtek IR Camera or HP Wide Vision HD Camera driver.
      
3. Check Windows Camera Privacy Settings
   • Go to Settings > Privacy > Camera.
   • Ensure camera access is allowed for the device and apps.
      
4. Reference the User Manual
   • 📘 User Guide — see pages 4–5 for switch location and details.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[SherryM26]

Hi VikramTheGreat.  I found the camera switch on the right side of the laptop.

The camera is back and working.

[VikramTheGreat]

Hi @SherryM26,

I'm glad to hear your camera is back and working — whether it was the privacy shutter, a driver refresh, or a simple system update, it's great to know it's resolved.
 

If you ever need help with camera settings, app permissions, or any other features on your HP device, feel free to reach out. We're always here to help!

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support