Intel HD 4600 Graphics driver stopped responding and recovered after Windows 10 1511 upgrade

[Bpilgram]

I suggest that you take a minute or two and post a review of your experience and the incompatibilities on any of the retail outlets that sell your machine.  The technical support people in India cannot fix the problem.  It will only happen when the market starts to discipline Microsoft, Intel and HP.  This is why people buy Apples. 

[tsac]

Reality is this is not a problem isolated to HP computers. Apparently Intel is lost and wandering looking for a solution in the ocean. HP support assistant loaded an upgrade to the Intel graphics application today but sadly it was from 2014. Even if a patch is offered most will be slow to apply because so far all the fixes suggested by both HP and Intel failed. What is really troublesome is the computer manufactures are pushing fixes and don't seem to be testing them. Maybe the HP support people don't use HP computers or are ignoring the problem on their own PC's

[tsac]

Just tried to do a post on the driver on the Intel site and discovered the 4600 posts are "locked" and apparently Intel is either ignoring it or simply has no solution and thinks by blocking the posts it will go away.

[Bpilgram]

I know I sound like a broken record, but I suggest posting a review of your experiences on any of the retail sites that sell HP products that use the Intel graphics drivers and Windows 10.  When I shopped for my machine, I read the reviews on the retail sites, but not the technical support forums.  I suspect that's what others do, as well.  If enough people do the same, that may incent Intel and HP and Microsoft to address the problem.

Like you, I now have a $1,100 machine that randomly stops working every 10 minutes, and a 1 year warranty and HP's technical support promises that aren't worth anything. Calling HP or Intel and navigating their voice response nightmares to talk to a support tech from India won't fix the problem.   There are not any solutions that work posted on the support forums.

[tsac]

I find it amazing that HP support people who were reading  and responding to these posts in the beginning are now apparently avoiding this forum post.

[AlanL1]

Somewhere along the line, this thread was marked as 'Solved' and maybe that is part why no further HP response.

I started a new thread a while back to see if I could get an HP Support person to respond, flagged Subject as NOT SOLVED.  Never received a posting from an HP Rep in over 30 days since posting to the new thread.

For what it  is worth, I actually got another phone call from HP Tech Support, this time they wanted me to just restore my system to factory image Windows 8.1. 

Makes a total of 3 phone calls plus the online chat with HP Tech Support, all with different solutions, none of which worked.

Complained that my system, still not under warranty was not performing properly and what were they going to do and his response was to advise me he would have another Tech Support call me.

This issue is one Intel and Microsoft need to resolve.  HP also involved because they tweeked the Intel driver.

Would be 'nice' if HP and/or Intel would just step up and just admit that there is a problem and then have Intel and Microsoft publically address what caused the issue and how they intend to fix it.

One can always dream

[Bpilgram]

AlanL1.  Thanks for keeping everyone up to date.  I'm amazed that HP actually calls you back (even if they don't have a solution).  If HP actually comes up with a solution that works, you will make a LOT of friends if you post that solution here, since HP does not seem to be interested in doing so.

This problem has been around for some time.  Here's a post on Microsoft's web site reporting that first the Intel HD cards were not and then they were compatible with Windows 10.  It's back in June 2015 when Windows 10 rolled out.

http://answers.microsoft.com/en-us/windows/forum/windows_10-win_upgrade/windows-10-compatibility-err...

I did not start experiencing problems with Windows 10 until after the November upgrade, so I believe it is related to those Windows updates.  But it appears that the problems with Intel HD drivers predates the 1511 updates if the comments above are any indicator.

One solution might be to roll back to a date before then, and then use the Microsoft troubleshooting utility to trick Windows into not re-installing the November 1511 updates.  I'm not willing to uninstall the Gb worth of updates from November.  I'm also not willing to roll back to Windows 8.1.

Here's another string of lies from Microsoft about compatibility of the Intel family of HD graphics cards.  Yes, they are compatible with Windows 10.  Well, on 2nd thought, maybe not.  <grin>

https://social.technet.microsoft.com/Forums/en-US/8c4aa8a5-9f81-43ad-8202-b07a0105ed91/intelr-hd-gra...

[tsac]

After reading the various responses posted by Microsoft support people my head started to get dizzy. These people must be trained to go in circles and never admit they are clueless. Microsoft must have hired a bunch of dummy’s to respond to people who are having the Intel issue. If it was one company like HP I could understand HP’s reluctance to deal with it but this is what looks like a major compatibility issue with win10. It seems like neither Microsoft or intel have tested their stuff before release. This is what happens when a company pushes out updates for profit vs. quality. Bottom line and bonuses for the executives and let the customers suffer. Nice. Keep it up Microsoft.:smileymad:

[Egriff]

While it appears that this is not an issue isolated to HP, it is none the less an issue that HP should have some ability to influence.  They are a major customer of Microsoft.  If they choose to invest the time in getting this resolved, then it may happen.

Bluntly, I have hacked my way around and changed some settings so that this stupid display driver issues doesn't kick me completely out of my online games.  Unfortunately, it still does, but generally it now recovers instead of completely crashing.

Regardsless, HP needs to addess this issue.  If it is really all Microsoft's fault, then post a giant banner on the main HP site stating "Windows 10 broke Intel 4600 support and MS doesn't care!".

I am very tired of seeing the same string of initial replies from support staff -

Update driver... yeah, right!

Your system is corrupted... nope...

Uninstall Win10... really?

At the very least, they should respond with "it is an known issue without a current fix".  and point to something that explains to those of us who care, what they can or cannot do about it.

[Bpilgram]

Egriff, I agree that HP owes an explanation to its customers who bought their machines and should be pressuring Microsoft and Intel for a solution better than "roll your machine back to Windows 8.1."  HP probably can't/won't publicly complain about incompatiblity with Windows 10, because they sold a bunch of machines that they represented were compatible with Windows 10.   Mine, for example.

Microsoft's Windows 10 updates do not have the best compatibility track record.  For example, look at your update history (Settings, Advanced Options, View Update History).  You'll see an update KB3132372 in late Dec or early Jan.  That was intended to fix security issues in Adobe's Flash used by Internet Explorer. The problem was that it disabled software that use Internet Explorer and Flash, most notably Skype.  So, Microsoft scrambled to fix its update and released KB3133431 on January 7. 

So, if enough users make the issue a big deal -- and there are a lot of Skype users -- Microsoft can respond.  Post your experience on Amazon, Best Buy, Office Depot or other retail outlets since there seems to be no interest from any of the tech giants'  technical support in fixing this.