06-20-2016 10:19 AM
After a sudden overnight update to Windows 10 the machine started to freeze and crash - mostly while the mouse cursor moves or dialog opens or other display changes happen quickly. I figure I should update the graphics card, which is listed as Intel(R) HD Graphics 3000
My Envy 4 machine runs a 64-bit system on core i3 2376 CPU @1.4Ghz
For that machine, the Intel website will not give an option for a Windows 10 update. The driver version is wayyyyy behind: version 126.96.36.19929
Current version update is for Windows 8 for that graphic card. It is here:
The version there is listed as 188.8.131.52.4229 which is signed to a year ago, with a slightly lower version number released 2/2016 (16 months ago). It is only given as an .exe package which will not install because of spec incompatibility.
Can I get the Win8 driver for the Win10 machine? If this makes sense where can I get the file itself and how to do this?
06-21-2016 02:20 PM
I understand that you are inquiring help with your Graphics Driver. Here is a document I found called Downloading or Updating Software and Drivers for HP Computers just for your information.
If any of my replies in this thread end up resolving your issue or answer your question(s), please let others know this reply was helpful by clicking the Accept as Solution button.
Have you done Windows Updates?
Have you used the HP Support Assistant for updates?
What Operating System came with your Notebook?
Could you please uninstall all of the Graphics Drivers in the Device Manager:
- Uninstall the Graphics Drivers in the Device Manager.
- Restart the Notebook twice.
This should reset the drivers. Then you can use the link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system that need updating. It may be that Windows 10 drivers are not available for your Notebook. However, even if this is the case, the HP Support Assistant should pull in the most compatible driver for your Notebook.
I will gladly take a look at your product specifications and the software and drivers available for your specific Notebook. However, to be able to assist you better, could you please provide me with your Model Number (How Do I Find My Model Number or Product Number?).
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Have a wonderful day!
I work on behalf of HP
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