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12-30-2022 09:49 AM - edited 02-25-2023 12:48 AM
I had purchased Hp gaming laptop ec1052ax two years back, and have not messed with any of its software, driver or hardware components in any way.
Suddenly, it started giving this issue where the display would flicker weirdly at the top portion of display.
I tried switching to 60Hz and it works without any issues.
After some time, the issue grew and now at 144Hz, the complete display goes black except a narrow strip at the top which shows fine. It does load the display content, but way too slowly and in unresponsive manner, with flickering.
Bios update, Hp support assistant & Windows updates, Re-installed amd software & display drivers
I have seen few other posts too here complaining about the same issue, with this and other hp gaming ec**** laptop models.
Seems like this is a fault from manufacturing end & Hp should be the one to remedy this issue & not expect us to pay again to get this fixed.
Any help would be really appreciated, since its tough to stay at 60Hz in some games, when you have seen how 144Hz feels.
Please don't suggest to use Hp Support Assistant, since I've already done that.
For anyone else facing this issue, Custom Resolution Utility (CRU) is the way to go.
Use it to set a custom display refresh rate. What works for me is 1920*1080 at 123Hz.
Thank me later!
01-02-2023 12:03 PM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing display screen issues with your HP Gaming Laptop ec1052ax.
Please follow the steps listed below.
- Disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.
- Try connecting and external monitor and check.
You may also refer to this document.
Let me know if this helps and have a nice day ahead.
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