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‎07-22-2025 02:06 PM

HP Recommended

I am absolutely flabbergasted at the lack of customer care.  The screen of  my Envy x360 has INTERNAL fracture and discoloring.  There was absolutely no damage to the computer. The fracture is not on the surface. We purchased in October 2024 and defects should be covered.  They are giving me the run around!,  HP has had my laptop for several weeks and they want to charge me for their defect.  The customer service rep keeps reading from a script.  How can I get to talk to someone who actually makes decisions.  

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1 REPLY 1

‎07-24-2025 12:32 PM

HP Recommended

Hi @SuzyQ100 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I'm sorry to hear about your experience and the frustration it has caused. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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