Is there a recall for the display hinges of my machine?

[C3III]

the hinges on my display have broke.

I was told by a "Geek Squad" Representative from Best Buy that there [edit] on my machine.

My Machine is a: Envy x360 Convertible 15m-bp0xx

Wondering if it is true.

Like to try an have the issue repaired.

[The_Fossette · Accepted solution]

@C3III,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[JHC2020]

Likewise, my computer screen hinge has come apart.  It is actually causing the screen case to break apart as well.  Would love to know if HP has a recall out for this.  I have seen several hinge complaints in just 5 minutes of searching.  All saying about the same thing.  At least HP replied to your issue.  Good luck.

[C3III]

Thank you so much in connecting me with Jeff @ HP.

Although there wasn't a recall, Jeff came through in a way I did not expect.

However it all began with you putting us together and for that I have to extend a big "Thank You".

Really couldn't be happier or more pleased with the outcome.

Looking forward to returning the favor one day.

Best Regards,

CCCIII