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‎10-08-2020 03:58 AM - last edited on ‎10-08-2020 06:44 AM by

HP Recommended
Product: HP Notebook 15s-fr1004tu
Operating System: Microsoft Windows 10 (64-bit)

Hi All, I am facing issue with the scree of my laptop, reported issue to hp support. It's been more then two weeks they have not given any resolution or update to me. I have done email follow up as well as follow up by making call to their support number. But they are not responding to me. Could you please help me with escalation matrix of hp support, so that I can escalate my issue. 

1 REPLY 1

‎10-08-2020 10:14 AM

HP Recommended

@Ashish_pdy, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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