Laptop Screen glitches randomly + sometimes freeze

[B40105]

Hi,
I'm having this screen glitch problem since the day I bought it ,its completely random and sometimes it freezes. Its a new Hp - 15-au003tx laptop

i5 6th gen
8gb ram
Nvidia 940MX 2Gb
Windows 10
I have done almost everthing including updating drivers + system reset

IMPORTANT NOTE: When I record the screen using screen recorder , the glitch is not visible in that video but screen glitches.my screen suddenly for a fraction of a second gets covered by a set of lines(black ) and it disappears( but not in the video)

[Chimney_83]

Greetings @B40105, 

Thanks for the post, I see you are facing an intermittent system freezing issue and you are not getting any error code. Kudos to you for the efforts in updating the drivers and . I will be glad to help you. 

Recommend you to run diagnostics by booting the PC to system diagnostics by tapping F2 on startup. Refer http://hp.care/2bOrqZQ

Also, run HP Support assistant to check for updates again and you have the options to diagnose the issue using HPSA as well. 

Does issue happen when you open a particular program or task?

Hope this helps. Please reply for further assistance. 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

[B40105]

I'm doing the extensive hard drive test.
I have a question

When I start recording the screen , let's say after a few minutes , screen gets distorted ( not by the screen recorder ,its totally random ) so I save the video and play it , the distortion is totally not there in that video.

Does this mean that I have a display issue?

[Chimney_83]

Thanks for the reply and providing more information. 

Yes, if the recording does not have the distortion, it could have to do something with the display. Recommend you to try different cables power and signal cables (VGA/HDMI) for the monitor to check. 

Let me know if this helps, for further assistance please reply.

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.