Laptop randomly goes into sleep mode

[Nescience]

Screen of my computer (HP Pavilon) randomly goes blank. If it happens when Im playing some video, I still can hear the music, but the screen seams to be turned off even after I move my mouse or press some key on keyboard. Usually Im able to turn my computer off and on using the power button and then I it turns on with display working again, but often short after that my screen has worse graphic for a few minutes - I see glitches that dont occur normally. It happens around once every two days and its bothering me.

What Ive already tried:
- running windows update
- updating drivers and BIOS

- changing my power settings (no its not automatic sleep mode that happens during inactivity because it can occure while Im in the middle of typing something)
- checking errors history (in "warnings" section it only showed "INPUT_SUPPRESS_REQUEST=1")

- checking the condition of my graphic card in "devices manager" (it said my graphic card is fine)

[ub6424]

Hello @Nescience 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Nescience]

Got it!

1) System summary

OS Name Windows Microsoft 10 home

Version 10.0.19045 kompilation 19045

System Model HP Pavilon 15-eg0xxx

System SKU 4H3T2EA#AKD ( equals HP product number (p/n) )

Processor 11gen Intel Core i5-1135G7 @ 2.40GHz

BIOS Version/Date Insyde F.40, 01.07.2022

BaseBoard Product 87CB

BaseBoard Version 34,33

2) Device manager

Thank you for your help! My system is in polish, so sadly some stuff could be lost in translation, but I tried my best to get them right.

[ub6424]

Hello @Nescience 

Thanks for reporting.

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[ub6424]

Hello @Nescience 

(1) Double check with external monitor connected via vga/hdmi cable.

Do you have the same error pattern on external monitor ?

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

(2) Please report your results

[Nescience]

It looks like soemthing happened! Im not sure what that means tho.

sfc /scannow

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

msdt.exe /id WindowsUpdateDiagnostic

It said there were detected issues with windows update and solving them got finished (by ServiceRepairPlugin).

Dism /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2251

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

Dism /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2251

No component store corruption detected.
The operation completed successfully.

Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2251

[===========================84.9%================= ]
[===========================88.7%=================== ]
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

[Nescience]

Sadly, I dont have any external monitor :c

[Nescience]

@ub6424 I feel like my response didnt post, so Ill send it again - Im sorry if there will be doubles!

C:\windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\windows\system32>msdt.exe /id WindowsUpdateDiagnostic

It said there were some errors in Windows Update that got fixed.

C:\windows\system32>Dism /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2251

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\windows\system32>Dism /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2251

No component store corruption detected.
The operation completed successfully.

C:\windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2251

[===========================84.9%================= ]
[===========================88.7%=================== ]
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

[ub6424]

Hello @Nescience 

(1) Follow @Paul_Tikkanen's guide:

Manually Updating the Latest HD Graphics Driver from Intel...HD 5xx/6xx UHD, Iris, Iris Xe Plus

(2) Please report your results

[ub6424]

Hello @Nescience 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11 

(2) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

(3) Visit --->>> Intel Bluetooth Site

- Download and install BT-22.170.0-32-64UWD-Win10-Win11.exe

(4) Restart Windows

(5) Test again

(6) Please report your results