Laptop's touch sceen not working

[Vishalakshi02]

I have HP ENVY laptop and suddenly today my touch screen stopped working, it's not responding at all

[VikramTheGreat]

Hi @Vishalakshi02,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you have trouble with the HP laptop touchscreen, you can try these troubleshooting steps: 

Key steps to try:

• Check touchscreen settings: Go to Windows Settings > Devices > Touchpad and ensure the touchscreen is enabled.
• Update drivers: Access Device Manager, navigate to "Human Interface Devices", right-click on "HID-compliant touch screen" and select "Update driver" to install the latest version.
• Calibrate the touchscreen: Go to Settings > Devices > Touchpad > Additional settings > Calibrate to adjust touchscreen accuracy.
• Check for Windows updates: Ensure your Windows operating system is up to date.
• Run hardware diagnostics: Some HP laptops have built-in diagnostics tools accessible during boot to check for hardware issues.
• Scan for malware: Run a virus scan to check for potential malware interfering with the touchscreen.
• Restart your computer: A simple restart can sometimes resolve temporary software glitches.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @Vishalakshi02,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[Loritym]

First my sound quit, went to best buy as it was under a year old. They fixed it and then it happened again. No big deal I have Bluetooth to use for my classes (annoying) anywho. Now my touch screen will not work either and it's not even two years old.....