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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Laptop screen goes black when external monitor plugged in

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08-25-2019 06:48 AM
My notebook works just fine and I was able to use my external monitor perfectly until this morning. When I booted my computer, my screen only shows on the external monitor. When I unplug the external monitor, the display goes back to the laptop screen.
I have ran many diagnostics, updated the BIOS as well the display driver to no avail. I have also completed a hard reset by unplugging and taking out power devices.
I hope someone has had this issue and found a solution.
Thanks
Simon
Solved! Go to Solution.
Accepted Solutions
08-25-2019 10:34 AM
- Right-click on the desktop and choose Properties.
- Choose Settings.
- You'll see a second screen. Drag it to a position similar to where your laptop screen is.
- It should prompt you if you want to enable this monitor. Say Yes.
- Make sure Extend my Windows desktop onto this monitor is checked.
- Press apply.
Google search found the above, but won't let me put the link here.
08-25-2019 10:34 AM
- Right-click on the desktop and choose Properties.
- Choose Settings.
- You'll see a second screen. Drag it to a position similar to where your laptop screen is.
- It should prompt you if you want to enable this monitor. Say Yes.
- Make sure Extend my Windows desktop onto this monitor is checked.
- Press apply.
Google search found the above, but won't let me put the link here.