MPP 2.0 Tilt Pen not working

[Lenka1234]

Hi. I just got new HP ENVY x360 Laptop. I got MPP 2.0 Tilt Pen in the same package too, however, I cannot get it to work. It definitely is charged. Everything is up to date, all Windows updates done, tried to update all drivers, everything seems to be fine. Has anybody encountered this issue as well? How do I get the pen to work?

Thank you in advance.

[Echo_Lake]

@Lenka1234

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document HP Pen not working and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/           
 

Hope this helps!              
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