Microphone and Camera not working HP Spectre x360-13-ae005no

[Rasmus123]

A while back my camera and microphone stopped working for no reason. 

I've checked updates and tried to reverse updates but that hasn't helped. 

I also tried updating BIOS, still nothing. 

If I use zoom, then I can use an external microphone but not the built in microphone. 

I read that other people had a similar problem (https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Camera-not-found-on-HP-Spectre-x360-or-HP-ENV...). But on my computer there is no button for it, nor is there an F13 button (Only F1 to F12). 

Any idea on how to fix this issue? 

Currently using an "HP Spectre x360-13-ae005no" which is the model before the new HP spectre corners. Have to say that I both hate and love this computer. Love the design, the size and the parts, but I hate it because I've had more problems with this computer than all other computers I've owned combined. The screen has been changed twice by support, so at first (before I found the link above) I thought it might be the cable for microphone and camera that is broken. 

Anyone know what to do or how to fix the problem? Would be grateful for any help I could get. 

Kind regards

Rasmus

[Rasmus123]

When opening zoom it is unable to detect camera. 

When opening camera app on computer it says 0xA00F4244<NoCamerasAreAttached>

Please, is there anyone that know how to fix this?

[Nirvana_95]

Hi @Rasmus123

Welcome to the HP Support Community. 

I see that you are facing webcam and microphone-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Please perform the steps below and let me know the outcome of it:

1. Are you sure your computer has a camera?

Many models of HP computers did not come with webcams.  Before you go any further, check and be sure there is a camera lens staring back at you.  You can look up the product specifications for your model for confirmation.

If you have an external web cam, try disconnecting it, restarting the PC, and then reconnecting the USB cable.  Or try testing it in a different USB port or even a different PC.

2. Look for the Kill Switch

Newer HP laptops have a Kill Switch feature designed to physically disconnect your webcam.  This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing.  If your model has a kill switch, make sure it’s switched on.

3. Try a hard reset

When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again.  Try a power reset. 

Once detected, you should see the camera in the Device Manager.  Right-click the Start button and select Device Manager.  Expand the Cameras section to see your camera. 

TIP:  You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device.  Don’t forget to enable it later if needed.

4. Install the driver

Sometimes Windows needs the latest camera driver for the camera to function well.  While in the Device Manager, right-click on your camera and select Update Driver.  Then click Search Automatically for updated driver software.  The latest driver is always available via Windows Update.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Rasmus123]

Person above seems to have only read the title and not my whole post. 

His/her post was not helpful. 

Is there anyone else that can please help me solve this problem? 

Kind regards

Rasmus

[Nirvana_95]

I have read your post and I see that you are facing camera and microphone related issues. I also see that screen of your system has been replaced twice. 

I am really sorry that you are facing this issue. Please be assured that I will try my best to help you fix the issue.

Also, if you do not have the kill switch on your system, you may skip that step and can perform the remaining steps. Once done, let me know the outcome of it.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Rasmus123]

Since I can see the camera in device manager a hard reset should not do any difference. 

I tried everything else, even tried downloading and installing the latest drivers from the HP website even though the computer claims to have the newest. I assume that the issue has more to do with hardware than with software since none of these things work. 

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!