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‎07-08-2025 06:16 AM

HP Recommended
Product: HP ENVY 16 inch Laptop PC 16-h1000 (754F7AV)

Bought this brick at the Exchange and kept getting a BIOS error. Months and multiple tech spt calls later, I was able to get it sent in while on leave back in the States, but now they say they can't mail it back to me.  I've been given a support number to some military overseas tech support that just dies into the void and does not connect.   Can someone please explain how I can get my repaired item or a refund for the defunct (and expensive) product I paid for? The item was purchased in Germany, so unless there are little factory workers in the store room of the Exchange, it had to get over here somehow.

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1 REPLY 1

‎07-09-2025 11:12 AM

HP Recommended

@ShuruIs, Welcome to HP Support Community.

 

Thank you for posting your query.

 

Could you please share the case ID provided by the HP agent with me via private message? This will allow me to assist you more effectively. Thank you!

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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