Model: 15-dk1056wm Display 1366x768 resolution. Unable to select 1920x1080 GTX 1650

[Pavilion003]

Good Day, I have a Pavilion Gaming which I purchased used off ebay. The unit is fitted with a GTX 1650 however I am unable to set the display resolution to 1920x1080. I find it strange that a device with additional graphics would not be able to display at 1080p.
I did a restore using HP cloud recovery tool and the system has been reset to factory default windows 10 .

I have done some reading on this forum and saw that based on the SKU, it is possible to determine the display which the device would have been configured with.

Can anyone assist in determining whether the display i have fitted is incompatible with that resolution? The highest option i am seeing is 1366x768

[ub6424]

Hello @Pavilion003 

Sorry to hear that you are having problems ... 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.55 Rev.A

23.4 MB

Jun 5, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Install graphics driver

NVIDIA High-Definition (HD) Graphics Driver

27.21.14.5241 Rev.A

727.7 MB

Nov 27, 2020

Download

(3) Reboot and test again ...

Please report your results

best regards

---

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[Pavilion003]

Hi, 
Thanks for the prompt response. 
I downloaded the BIOS update and ran it.
I also downloaded the graphics driver however, while downloading I checked  nVidia settings and believe i am running the same version which u prompted me to download. 

I still ran the .exe file for the Graphics driver. 
rebooted system and same 

I still am unable to raise resolution to 1080p

[Pavilion003]

When i checked windows update i found the following updates were missing. I am installing them in hopes of a resolution

[ub6424]

Hello @Pavilion003 

Take time, that's a good plan...

best regards

[ub6424]

Hello @Pavilion003 

After windows update is finished: "You're up to date" ...

Check the windows <device manager>:

- Are there any 'unknow device' entries ?

- What <display adapters> are shown?

Please send screenshots, so we can double check

Please report your results

best regards

---

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[Pavilion003]

I am current with windows updates.

Windows is also seeing my graphics adapter without issues.

I suspect the laptop may be fitted with a 1366x768 display. One thing i have noted is that the serial number that i see underneath the laptop does not match with the one i see in HP support assistant.

[ub6424]

Hello @Pavilion003 

Follow these steps:

(1) In Device Manager, expand category  Monitors.

(2) Right-click on Generic PnP Monitor (or whatever the name is ) and select Update Driver Software… from the pop-up menu.

(3) Click Search automatically for updated driver software.

(4) Reboot and test again ...

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Pavilion003]

OK i followed directions and no updated driver was found for monitor

[ub6424]

Hello @Pavilion003 

(1) In windows <device manager> please uninstall device 'Generic PnP Monitor', confirm and reboot

(2) Test again

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️