Mouse disappeared in HP ENVY x360

[Sarav2k2]

Hi

My mouse disappeared in my HP Laptop.Whenever I login I see the mouse pointer in the login screen and then it disappears.I am not able to see the MOUSE option in device manager.I tried the recent windows update but nothing is helping.

Appreciate any help.

Thanks in advance

[asmita6658]

Hi @Sarav2k2

Welcome to the HP Support Community. I'd be happy to assist you with the Touchpad issue. 

Let's try these steps to try re-enable the device - 

1.) Press Windows and R button together to open Run window. Type devmgmt.msc and then click on OK.

2.) Locate the Sound, video and game controllers category in the list.

3.) Click on the Action menu and select Add Legacy hardware.

4.) Click on Next to start the Add Hardware wizard. 

5.) Select Search for and install hardware automatically (Recommended).

6.) If the wizard tells you it can’t find any new hardware, click Next.

7.) You should now see a list of hardware types. Scroll down until you see Mice and other pointing devices. Select it and click Next.

8.) Select the manufacturer and model of your touchpad, then click Next.

9.) Click Next to install the device, then when the installation is complete, click Finish.

10.) Expand the Mice and other pointing devices category, and right-click on your touchpad device. Click Enable in the pop up menu. 

If the issue still persists, try these steps to update the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Sarav2k2]

Hi Asmita

Thanks for your reply.Appreciate it..I tried all three steps but nothing worked.

Sol 1:

I cant find the "Mice and other pointing devices" in Devmgmt.msc.Its missing

Sol2 :

Windows is up to date

Sol3:

No updates are avbl in HP Assistant.

IS there something else we can do to fix it?Thanks in advance.Waiting for your response

[asmita6658]

@Sarav2k2

Please try testing the hardware -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Touchpad test. 

Let me know. 

[Sarav2k2]

Hi

Thanks once again.

I ran the test as you suggested  and

 got the above message .That mouse pointer in the pic is from an external mouse but nothing helped.

[asmita6658]

@Sarav2k2

This indicates a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your computer.

Have a great day!