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‎04-16-2024 08:19 PM

HP Recommended
Operating System: Microsoft Windows 11

My HP Envy x360 Laptop's camera is not working. Shows a black screen when I open Camera app. I have tried updating driver, restarting numerous times, Checking Camera privacy options

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10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-16-2024 11:58 PM

HP Recommended

@Soumya381 

 

Please check its lens cover first

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 people found this reply helpful
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2 REPLIES 2

‎04-16-2024 11:58 PM

HP Recommended

@Soumya381 

 

Please check its lens cover first

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




3 people found this reply helpful
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‎04-18-2024 11:45 PM

HP Recommended

First, you should check that the camera lens cover is completely off. If it is and your webcam is still not working, you can try restoring the webcam in Device Manager. This video shows you how:

 

https://www.youtube.com/watch?v=EF2zSVe7zG0

 

HP employee. Not official HP support, just a volunteer on the support site.
Restore an HP Webcam in Windows Device Manager | HP Computers | HP Support
Restore an HP Webcam in Windows Device Manager | HP Computers | HP Support
youtube.com/watch?v=EF2zSVe7zG0
In this video, we will see how to restore an HP webcam in Windows. If you face problems with your HP webcam, follow the steps in this video to get it up and running. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at ...
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