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HP Recommended
HP Pavilion - 15-cs3075cl
Microsoft Windows 11

I am using the HP trouble shooting tools in HP Support Assistant.

 

Everything looks good.

 

How can I trouble shoot this problem?

 

Haas this happened to other people.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have got exactly the same problem. The screen goes black or staerrts flashing. I do not believe it is a hardware problem. If I start up with BIOS settings, I have not got this problem. When I return to Windows from the BIOS settings menu the problem has dissapeared.

For me it seems to be a Windows 11 or a driver problem. Did anyone else investigate any further?

View solution in original post

14 REPLIES 14
HP Recommended

Edited [ Not a hardware but a software problem ]

HP Recommended

// The internal display cable that goes from motherboard to screen must be checked or replaced

The screen has to be checked or replaced //

 

Are there any HP troubleshooting tools I can run to check what is wrong?

HP Recommended

@billfee wrote:

// The internal display cable that goes from motherboard to screen must be checked or replaced

The screen has to be checked or replaced //

Are there any HP troubleshooting tools I can run to check what is wrong?


Hello @billfee 

 

(1) Double check with external monitor connected via vga/hdmi cable. Can you see the boot screen/Windows on the external monitor?

 

Shutdown notebook

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

 

(2) Please report your results

HP Recommended

I am not using an external monitor.

 

It is my laptop display that is having the problem.

HP Recommended

Hello @billfee 

 

The external monitor test will show if GPU or internal screen is affected.

 

Kind regards

HP Recommended

Edited [ Not a hardware but a software problem ]

HP Recommended

I have got exactly the same problem. The screen goes black or staerrts flashing. I do not believe it is a hardware problem. If I start up with BIOS settings, I have not got this problem. When I return to Windows from the BIOS settings menu the problem has dissapeared.

For me it seems to be a Windows 11 or a driver problem. Did anyone else investigate any further?

HP Recommended

I reset my PC to Windows 11 version 22621.674 and the problem went away!

HP Recommended

@billfee wrote:

I reset my PC to Windows 11 version 22621.674 and the problem went away!


Great to hear

Good luck

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