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05-02-2020 02:49 PM - edited 05-02-2020 02:50 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Firstly, let's perform a hard reset:
- Press the power button and refresh button for five seconds. The computer turns off and then turns on again.
- If necessary, press power button again to turn on the laptop.
- If the issue persists, continue to the next step.
Click here:https://support.hp.com/in-en/document/c03665293 to complete the troubleshooting steps. ( refer to Perform a system recovery )
Hope this helps! Keep me posted for further assistance.
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