My HP fingerprint problème

[JOSEPH139]

i have a problème with my hp elitebook 840 G8 , i cant setup i fingerprint Reader in My Windows hello .

Even if go to drivers and update them , the problem is still 

[banhien]

@JOSEPH139 

Did you ACTUALLY buy the fingerprint option ?  You can buy

• Fingerprint reader part number M36397-001
• The fingerprint reader cable is available in the Cable Kit as spare part number M07101-001.

And install to your machine.

Regards,

[Dragon-Fur]

@JOSEPH139 

Welcome to the HP Community Forum.

The fingerprint sensor is an optional feature on this model / series.

Did you purchase the computer with the fingerprint sensor included?

Reference:

Maintenance and Service Guide

See pages 11-12

and

 HP EliteBook 840 G8 Notebook PC Specifications

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Side Note

If the computer did not come with the fingerprint sensor, it can be added.

See the service manual > Pages 50-51

After the hardware is upgraded, the driver can be installed.

For example,

Synaptics FS7600 WBF Touch Fingerprint Driver 

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PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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Example - Device Manager - Biometric Device(s)

Sample shows both a fingerprint sensor and an IR camera used with facial recognition

Device_Manager_Biometrics_2

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HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP EliteBook 840 G8 Notebook PC 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[JOSEPH139]

HI Dear , i alraedy search in partsurfer.hp.com using my serial number , and i find "M07101-001" as a  Compliant 

but i dont find M36397-001

[JOSEPH139]

hi , i alraedy have one and when i purchase my laptop i buy fingerprint option + face id  

[Dragon-Fur]

@JOSEPH139 

I have a ProBook that looks just like the picture you posted -- on my system, the little "sensor" is actually just a cover.

Unfortunately, the picture does not prove the sensor is inside your computer.

Check the Device Manager

Why check?

If the device manager does not detect the hardware, that device will not be listed.

1)  "Not detected" -- not in the list -- might mean the biometric hardware and / or the IR camera, even though never used, are mysteriously broken.  So rare.

OR

2)  "Not detected" -- not in the list -- might mean the biometric hardware and  / or the IR camera -- are not installed - not in the computer.  Check your original purchase order.

How to check

See the example posted in my earlier message.

Device Manager - Biometrics Information

1. Control Panel > icon view > Device Manager >
2. Tab View > “Devices by type” AND “Show hidden devices”
3. Open category Biometric devices
4. Look for and Right-Click on the fingerprint reader device > Properties
5. Tab Details
6. Beneath Property, “Device description”
7. Beneath Value, look for the PID number

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"