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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎07-05-2020 07:30 PM - edited ‎07-06-2020 06:11 AM

HP Recommended
Product: Hp Spectre x360 13
Operating System: Microsoft Windows 10 (64-bit)

My computer will not connect to my monitor Via a hsb-c to hdmi cable. When I plug in The cable a popup window says "For full performance, connect a higher capacity power adaptor." It use to work fine, now I get this message every time I plug in the connector. I’ve tried restarting my computer, my other laptop works with the monitor and cables.

1 REPLY 1

‎07-08-2020 04:27 PM

HP Recommended

@Matt11784,

 

I reviewed your post and I understand that the second screen is not getting detected on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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