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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended

MI just purchased and Hp Envy, the pen that came with the computer is part number M23868-001. I Try to charge it with the AC adapter for the recommeded time and the amber light has no change to white, as explained in the users manual. I have tired also with a USB-C cable connected to my PC and the amber light does not go off as it should

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