My USB C port does not work for video output - keeps giving errors

[Classicpearl1]

Hello

When I purchased this HP Laptop I was of the opinion I can use the USB C port for displays as the advert suggested. I have seen this is not the case. I've always connected using HDMI, but recently I am needing two screens for my work and I wanted to connect with the USB C port but I keep getting errors

It shows Error 43 - And says the USB malfunctioned. I have tried to uninstall, reinstall etc but it gives me the same results.

Can someone please help advise what I need to do, I really need to use two screens. 

Thank you

[praveenbv]

Hi@Classicpearl1, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps that should fix the issue.

1.Update the HP Notebook System BIOS Update (Intel Processors)

2.Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

3.Windows Update.  ​​​​​​​

              Hope this helps! Keep me posted. 

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