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Classicpearl1
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Message 1 of 2
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Flag Post

My USB C port does not work for video output - keeps giving errors

HP Recommended
HP Notebook - 15s-fq0008na
Microsoft Windows 10 (64-bit)

Hello

When I purchased this HP Laptop I was of the opinion I can use the USB C port for displays as the advert suggested. I have seen this is not the case. I've always connected using HDMI, but recently I am needing two screens for my work and I wanted to connect with the USB C port but I keep getting errors

 

It shows Error 43 - And says the USB malfunctioned. I have tried to uninstall, reinstall etc but it gives me the same results.

 

Can someone please help advise what I need to do, I really need to use two screens. 

 

Thank you

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 2 of 2
Flag Post
HP Recommended

Hi@Classicpearl1, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

1.Update the HP Notebook System BIOS Update (Intel Processors)

 

2.Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

 

3.Windows Update.  ​​​​​​​

 

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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