My cursor keeps freezing on my Envy laptop. I can still use the touch screen but not the cursor.

[Ron302]

The cursor on my Envy laptop keeps freezing and will move on its own at times. I can still use the touch screen when it freezes but not the touch pad. I've been through all the diagnostics through HP and have updated all the drivers.

[Rainbow23]

Hi @Ron302,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

Please follow the steps listed below for BIOS recovery:

1. Turn off the computer and keep the power adapter plugged in.

2. Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

4. The HP BIOS Update screen displays, and the recovery begins automatically. Follow any on-screen prompts to continue the start up to complete the recovery.

You may also check this document.(Click on the word document to open the web page).

I hope this helps.

Take care and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[Ron302]

I tried the BIOS Update, and still have the same issue. The cursor is still freezing and or erratic but can still use my touch screen.

[Rainbow23]

Hi @Ron302,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!