My cursor/pointer has disappeared

[Shange]

I have a HP Laptop 15, I only purchased it July 2020. I am having issues with my cursor as it has disappeared for 2 days and nothing seems to get it to work again.

What can I do to get it back?

[praveenbv]

Hi@Shange, Welcome to the HP Support Community!

This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the cursor moves or disappearing on its own on your HP Notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did this happen after a recent software update?

Have you tried to connect an external mouse and check if it works?

Have you checked if the cursor moves even in the Bios?

As you mentioned that touchpad is not getting listed in the device manager.

Have you tried checking with an external mouse? Does the external mouse work?

BIOS is updated?

Please try the steps recommended below.

Click the Device Settings or the Click Pad Settings tab of Mouse Properties. If you have a Synaptic device, the tab includes the Synaptic icon. 

Select the desired touchpad under the Devices list, and then click either Enable to turn on the device.

On some touchpads, you can turn the Touchpad on or off by double-tapping in the upper-left corner of the Touchpad. Double-tap to turn the Touchpad on, repeat to turn the Touchpad off.

Refer to this article to further troubleshoot touchpad issues.

If the issue still persists please provide the product number of your PC. 

I will try to find the best driver available for your PC

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! ,