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‎07-14-2024 08:24 AM

HP Recommended
Operating System: Microsoft Windows 11

My laptop is still on warranty until March 2025, I had an accident at home and the LCD is damaged. Is this covered by the warranty?

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1 REPLY 1

‎07-14-2024 08:53 AM

HP Recommended

My guess is that it would not be covered as that is considered "accidental damage" and the warranty only covers manufacturing defects. It's like having a car and the difference between the motor failing and driving into a tree -- the first is equipment failure, the second is an accident.

 

But for an official reading, your best bet is to contact HP Customer Service to see what they will do for you:


https://www.hp.com/us-en/shop/cv/customerservice



I am a volunteer and I do not work for, nor represent, HP
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