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‎07-28-2019 08:22 AM

HP Recommended
Product: L2Z88PA#ACJ
Operating System: Microsoft Windows 10 in S Mode
  • My laptop display got deep scratches & keyboard is not working properly.once I start typing for every touch only numeric 2 is been adopting by the system.so whateve ever key I am usi g it's only coming"22222" inmy screen.what is the actual problem is it 8n display or in keyboard?But I just have replaced  keyboard a month back from hp service center.

Can I get remote access support for this particular issue!!!how?Can anyone help me.

1 REPLY 1

‎07-31-2019 06:13 PM

HP Recommended

@Aratrika

 

To test the Keyboard you can run a Keyboard Test

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

But if the screen has physical scratches, I suggest you contact HP Support for Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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