My laptop starts freezing and lagging while I'm having a video call

[ФАК]

I've bought the laptop just a few days ago and I was pretty much happy with its performance until I started having video calls. I have those on a regular basis since it's an important part of my job so I noticed at once that performance significantly dropped down in any video host I used (Skype, Zoom, Google Meet) which resulted in freezing, low video quality and even abruption of the call. Moreover, during the call the entire systems starts working poorly including file explorer and any other applications I'd try to use. 

I'm positive that it has nothing to do with the Internet, because a) I have a wonderful Internet connection (more than 150 mbps) b) the system itself starts freezing. Naturally, I opened the task manager to check the performance and I was shocked to see that CPU is used at 98-100%. At the same time, when I turn off a video call it gets back to its 30-40%.  I've updated all the drivers, I checked the antivirus, I cleared cache, I reinstalled and updated the video hosts, I did everything I could think of but it didn't fix the problem. 

I would be very grateful if anyone could consult me on that. I really need this laptop for video calls and it's kind of a matter of utmost important

Thank you

Artem

[ub6424]

Hello @ФАК 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

(3) Please report your results

[ФАК]

Hi!

Thank you for your readiness to help. Here are the screenshot you asked for 

[ub6424]

Hello @ФАК 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.50 Rev.A

9.6 MB

Sep 5, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2040.100.0.1029 Rev.A

17.3 MB

Feb 25, 2021

Download

Realtek High-Definition (HD) Audio Driver

6.0.9098.1 Rev.A

440.8 MB

Feb 25, 2021

Download

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[ФАК]

Hello!

I did everything you've recommended. But it didn't help at all. CPU still picks up for no reason and everything is freezing (I'm attaching the screenshots of the performance, notice that only Google Meet, the Browser and task manager are in use). 

Could it be the defect of the model? Because my girlfriend has, literally, the same model of HP and she's experiencing the same problems. We both bought our laptops a few weeks ago. They're basically brand new.