My new hp Pen is not working with my hp ENVY x360

[andirobinson]

I have an hp ENVY x360 convertible. My husband bought me the hp Pen for Christmas. I looked it up and it is supposed to work with my laptop, but it is not. I have followed the directions, but can't get it to work. Any suggestions? My husband bought the Pen directly from hp so it is brand new.

[Dragon-Fur]

@andirobinson 

Compatibility is based on model / series.

There are a lot of "Envy x360" models in the world - many of these do not support pens.

Finding your Product Name, Product Number, or Serial Number

Please never post the serial number or any private information here – we are a public resource.

If you have any question of the device and pen being compatible, report back the model / product number of your computer and we can check for  you.

What else?

The following application goes with the HP Pen ...

HP Pen Control Application

• HP Pen Control software provides several different functions, and allows users to change the functions of the two barrel buttons on the HP Pen. This package is provided for supported computer models running a supported operating system.  Reminder:  Pen Control is not compatible with Tilt Pen
• Document:  HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)

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[andirobinson]

Model is 15-aq273cl

P/N is X7U54UA#ABA

Thanks!

[banhien]

@Dragon-Fur 

Just FYI,

No stylus came with my new gift which is an HP Envy x360 15-ee0047nr, and my spare stylus from Microsoft Surface (MSIP-CRM-MSK-1776 info from the box) works perfectly.

Regards.

[Dragon-Fur]

@banhien 

Good news, that.

3F607UA — HP ENVY x360 Laptop - 15-ee0047nr

Product introduced June 2020

Also supported on your model:

Accessories	16471620	1MR94AA	A		HP Pen
Accessories	34928238	3J122AA	A		HP Rechargeable MPP 2.0 Tilt Pen
Accessories	34928239	3J123AA	A		HP Rechargeable MPP 2.0 Tilt Pen

@andirobinson 

X7U54UA — HP ENVY x360 Convertible 13-ad173cl

Product introduced 2017

I do not find any confirmation / information that your computer supports a pen / stylus.

You can certainly try the application - based on what I found, it cannot work.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[andirobinson]

That stinks. Thanks for looking. I found conflicting information about this specific model and the hp Pen on various websites. Some said it was compatible. I guess my husband will just return it and get his money back. I bought this computer so that I could use a pen with it (since it could be used as a tablet). It will probably be a couple of years before I buy another computer.

[Dragon-Fur]

@andirobinson 

You are welcome.

It's one of common instances where we don't control the answer.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .