cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
andirobinson
New member
4 2 0 0
Message 1 of 7
149
Flag Post

My new hp Pen is not working with my hp ENVY x360

HP Recommended
ENVY x360 and HP Pen
Microsoft Windows 10 (64-bit)

I have an hp ENVY x360 convertible. My husband bought me the hp Pen for Christmas. I looked it up and it is supposed to work with my laptop, but it is not. I have followed the directions, but can't get it to work. Any suggestions? My husband bought the Pen directly from hp so it is brand new.

6 REPLIES 6
Dragon-Fur
Level 16
Level 16
33,772 25,925 3,091 9,995
Message 2 of 7
Flag Post
HP Recommended

@andirobinson 

 

Compatibility is based on model / series.

There are a lot of "Envy x360" models in the world - many of these do not support pens.

 

Finding your Product Name, Product Number, or Serial Number

Please never post the serial number or any private information here – we are a public resource.

 

If you have any question of the device and pen being compatible, report back the model / product number of your computer and we can check for  you.

 

What else?

 

The following application goes with the HP Pen ...

 

HP Pen Control Application

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals >> User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No
andirobinson
Author
New member
4 2 0 0
Message 3 of 7
Flag Post
HP Recommended

Model is 15-aq273cl

P/N is X7U54UA#ABA

 

Thanks!

Was this reply helpful? Yes No
banhien
Level 19
Level 19
95,681 64,395 12,399 21,349
Message 4 of 7
Flag Post
HP Recommended

@Dragon-Fur 

 

Just FYI,

 

No stylus came with my new gift which is an HP Envy x360 15-ee0047nr, and my spare stylus from Microsoft Surface (MSIP-CRM-MSK-1776 info from the box) works perfectly.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
33,772 25,925 3,091 9,995
Message 5 of 7
Flag Post
HP Recommended

@banhien 

 

Good news, that.

3F607UA HP ENVY x360 Laptop - 15-ee0047nr

Product introduced June 2020

Also supported on your model:

Accessories164716201MR94AA A HP Pen
Accessories349282383J122AA A HP Rechargeable MPP 2.0 Tilt Pen
Accessories349282393J123AA A HP Rechargeable MPP 2.0 Tilt Pen

 

@andirobinson 

 

X7U54UA HP ENVY x360 Convertible 13-ad173cl

Product introduced 2017

 

I do not find any confirmation / information that your computer supports a pen / stylus.

 

You can certainly try the application - based on what I found, it cannot work.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

Was this reply helpful? Yes No
andirobinson
Author
New member
4 2 0 0
Message 6 of 7
Flag Post
HP Recommended

That stinks. Thanks for looking. I found conflicting information about this specific model and the hp Pen on various websites. Some said it was compatible. I guess my husband will just return it and get his money back. I bought this computer so that I could use a pen with it (since it could be used as a tablet). It will probably be a couple of years before I buy another computer.

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
33,772 25,925 3,091 9,995
Message 7 of 7
Flag Post
HP Recommended

@andirobinson 

 

You are welcome.

 

It's one of common instances where we don't control the answer.

 

Stay Safe.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation