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‎04-15-2020 09:29 PM

HP Recommended
Product: Example: 15be002TX
Operating System: Microsoft Windows 10 (64-bit)

The laptop is generally slow to boot up. Occasionally my screen goes black. I see the LEDS indicating harddisk working

1 REPLY 1

‎04-19-2020 05:26 AM

HP Recommended

@Manjusarat

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a System Test first to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

 

Keep me posted


 

KrazyToad
I Am An HP Employee

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