My webcam is zoomed in all the way, how can I change this?

[dugansinc]

My webcam is zoomed in all the way, I cannot get it to be normal. I have tried everything. Any ideas what I can do to fix this?

[Riddle_Decipher]

@dugansinc

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the webcam is zoomed in all the way,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

What exactly do you mean by "everything" could you elaborate in the future, so we don't end up repetitive suggestions?

Did you check with other applications such as Skype or youcam to check if that works?

While you respond to that, here's a few things you can do:

The webcam works, but the image is too dark or the video is choppy.

If the image is too dark, take the following actions:

• Make sure your video recording environment has good lighting.

• Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

• Reduce the size of the video image in the webcam software.

• Use a high-speed Internet connection.

• Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

• Improper Lighting and Positioning Can Cause Problems with Webcam Facial-Tracking Function

• Webcam Remains in Black and White Mode In Normal Ambient Light Environment (HP ENVY 15-1000 Notebook PC series only)

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(by the end of this document, all the issues should be resolved)

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[dugansinc]

I am so sorry, I didn't realize you responded to me. By zoomed in all the way, I mean its like you take a zoom lens and zoom it as far as it goes. If I look at my camera, which I have never used before, it will zoom in to so far that nothing is recognizable. It looks like maybe my mouth is blurry and it takes up the whole screen.

Model: P1A95UA HP Notebook 15-af131dx ALL

I came on here today for another reason. I need a new battery and it is 807956-001. This battery comes in different voltages, is the same voltage battery important?

[DavidSMP · Accepted solution]

Hi @dugansinc,

Good Day. A warm welcome to the HP community. I reviewed the case regarding information about the battery I will be delighted to assist you here.

Superb description and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly, I would require more information regarding this:

DID you check the product specs link and the service manual?

For now please try these steps:

• Product specs link: http://hp.care/2fDgmN8
• It has a 3-cell 31WHr 2.8Ah lithium-ion polymer battery currently installed.
• Service manual link: http://hp.care/2fDgqfQ refer to page# 30 for more information regarding this. It gives you the part numbers with instructions on how to replace it.
• 4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001 3-cell,
• 31-Whr, 2.8-Ah Li-ion battery 807956-001
• These are the 2 batteries tested by HP with the computer. You could use any of these and it should work. If you want to use the 4-cell battery, it should work well too.

Also to buy the battery, you could contact HP phone support in this regard.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

You could also contact HP part store from via this link: http://hp.care/2tp77rQ to order the required battery by following the on-screen instructions after selecting the country. This should do the trick for you.

 Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

Hi @dugansinc,

It has been a fabulous experience working with you.  I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[Al_h1]

This does not solve the camera zoom issue. The battery issue should either have been a new ticket or handled off-line.