Need Genuine Help for HP OMEN 15-dc1093tx Screen Replacement

[soham_shinde04]

Hello HP Community,

I need help replacing the screen of my OMEN by HP 15-dc1093tx laptop. I'm located in mum bai and would appreciate guidance on the following:

1. Is there an HP-authorized service center nearby?

2. What is the estimated cost for the screen replacement (including labor)?

3. Can I walk in or do I need an appointment?

4. Where can I buy a genuine replacement screen for this model if I want to purchase it separately?

I’ve previously been scammed for a battery issue at a third-party shop, so I want to be sure I’m getting authentic parts and reliable support.

Thanks in advance for your help.

[YourITBuddy]

Soham, it's understandable that you're seeking reliable support and genuine parts for your OMEN by HP 15-dc1093tx laptop, especially after a negative experience elsewhere. Here's a guide to help you navigate the screen replacement process in Mumbai:

Finding an HP-Authorized Service Center:

To ensure genuine parts and expert service, it is highly recommended to visit an HP-authorized service center. You can find a list of authorized service centers in Mumbai on the official HP India website. Look for centers that specifically mention support for OMEN series laptops if possible, or "HP World" stores which sometimes have "Omen Playgrounds" or dedicated OMEN support.

Some HP-authorized service providers and premium partners in Mumbai include (verify their current authorization status and services for OMEN laptops via HP's official channels):

• Ensure you check the HP India official website for the most up-to-date list and to find a center conveniently located for you. You can usually search by city and product type.
• Look for "HP World" stores or service centers specifically mentioning "OMEN" support.

Estimated Cost for Screen Replacement:

The cost of a screen replacement can vary based on the specific screen model (e.g., refresh rate, resolution) and current parts availability. Including labor, the estimated cost for an OMEN by HP 15-dc1093tx screen replacement at an authorized service center could range from ₹7,000 to ₹15,000 or potentially more. Some third-party vendors list compatible screens for around ₹6,000 (part only), but for genuine parts and HP warranty on the repair, an authorized center is the safest route, though typically more expensive. A Reddit user mentioned a significantly higher quote for an OMEN screen replacement, so it's crucial to get a precise quote from the service center.

It is strongly recommended to contact the HP-authorized service center directly for an accurate quotation for your specific model.

Walk-In or Appointment?

The policy for walk-ins versus appointments can vary between service centers. While some centers may accept walk-ins, others, especially busier ones or premium service outlets, might prefer or require a prior appointment.

• Recommendation: Once you identify a suitable HP-authorized service center, it's best to call them in advance. This will allow you to:
  • Confirm if they service your OMEN by HP 15-dc1093tx model.
  • Inquire about their current policy on appointments versus walk-ins.
  • Get an estimated turnaround time for the repair.
  • Ask for a preliminary cost estimate (though a final quote is usually given after diagnosis).

Purchasing a Genuine Replacement Screen Separately:

While some online vendors in India (like PCTECH or Laptop Store India) may offer replacement screens for your laptop model and claim they are genuine, sourcing a guaranteed authentic screen yourself can be challenging and carries risks, as you've unfortunately experienced with your battery.

• Safest Option: The most reliable way to get a genuine screen is to have the replacement done through an HP-authorized service center. They source parts directly from HP.
• HP Parts Store (if available): Check the official HP India website for a parts store or a way to order genuine spare parts. However, for a component like a screen, professional installation is usually recommended.
• Caution with Third-Party Sellers: If you choose to buy from a third-party seller, research their reputation thoroughly. Look for sellers who are authorized HP parts resellers, though this can be hard to verify for individual consumers. Given your past experience, this route is less advisable if you want maximum assurance.

Key Recommendations for Soham:

1. Prioritize HP-Authorized Channels: To avoid being scammed and to ensure you receive genuine parts and reliable service, exclusively use HP-authorized service centers.
2. Verify Authorization: Always double-check the authorization status of a service center through the official HP India website.
3. Get a Clear Quote: Before proceeding with any repair, ensure you receive a detailed quote that includes the cost of the screen and labor charges.
4. Ask About Warranty: Inquire about the warranty provided on the replacement screen and the repair service itself.

By following these steps, you can significantly increase your chances of a smooth and satisfactory screen replacement experience for your OMEN by HP 15-dc1093tx.

[soham_shinde04]

I tired going to Mphasis Thane they have multiple Hp series centres in Mumbai, they todl this model is outdated and not manufactured for they cannot get the official screen part. But they offered to get a third party one with 1 year warranty and fit it. No service centre mention the model like 'Omen' or any other. Can you please guide me from whereI can get it. ?