• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
Locked

‎07-13-2017 06:50 AM

HP Recommended
Product: ProBook 450E
Operating System: Microsoft Windows 10 (64-bit)

I have a new ProBook 450e and a new E242 24" display.  When I connect the display to the VGA port I have video on the monitor.

 

When I plug in the HDMI cable, my Notebook does not see the HDMI port.

 

I have updated the Graphics driver from the HP website.  It uses an Intel display driver

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2017 09:27 AM

HP Recommended

This issue has now been resolved:

 

I installed the Intel driver from the CD that came with the monitor.  I now have full functionality - I can clone or extend the display.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-14-2017 09:27 AM

HP Recommended

This issue has now been resolved:

 

I installed the Intel driver from the CD that came with the monitor.  I now have full functionality - I can clone or extend the display.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.