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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Nvidia graphic did not showing DirectX Diagnostic tool

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03-02-2020 04:32 AM
I have deducated Nvidia graphic card but it's not showing on DirectX tool. but intel graphic showing as well. i already install nvidia driver and updated. but not works. See screenshot http://prntscr.com/ra9nr7 http://prntscr.com/ra9ol7
I am waiting for solutions. Thanks
03-04-2020 01:42 PM
Thank you for posting on the HP Support Community.
To get the answer to this question, This is usually caused by incompatible drivers so be sure to update them.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating)
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open the HP Support Assistant, double-click the HP Support Assistant icon
.
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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