On screen touch controls sometimes don't appear in tablet mode while playing Roblox

[K1R2WE]

My HP Pavilion 360 does not switch to tablet in some Roblox games, well to be clear it does pop up the switch to Tablet dialog and touch works but you don't get the touch on-screen controls for moving etc. so it's like somehow the game does not now know that it's a tablet  This is inconsistent as the tablet works in some Roblox games and not others. Has anyone else experienced this and if so how did you fix it? e.g The onscreen controls show and work in Roblox game "Stop it slender 2" but not in Roblox game "prison life" 

[Dvortex]

Hello, @K1R2WE – Hope you are well 🙂

Thanks for reaching out to HP Support Forums! I will certainly do my best to help you 🙂

Going through your post, I see that you are not able to toggle between the tablet mode and the desktop mode on your Pavilion X360. Is the issue specific to prison life game? Have you encountered the issue in any other game or while using the PC for other purposes? Let me know.

If the issue is specific to one game only, then check if there are any updates for the game and try updating if any available. Also, update the graphic drivers on your PC. See How to Update Video Drivers on Windows PCs for instructions.

Also, try the steps below:

• Click Settings on the Start Menu.
• Select System
• Select Tablet mode in the left pane. A Tablet mode submenu appears.
• Toggle "Make Windows more touch-friendly . . ." to on to enable Tablet mode. Toggle it off to go to desktop mode.
• Select "Don't ask me and always switch" from the "When this device automatically switches" menu if you want Windows 10 to switch modes on your 2-in-1 without prompting you.

Check http://hp.care/2kARhpv for details.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

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