Ongoing Internal Display Issues on HP Omen 16 During GPU Intensive Tasks

[hiruy]

Hello,

I’m experiencing persistent issues with my HP Omen 16 laptop, particularly with the internal display. The laptop screen frequently goes black when I run GPU-intensive tasks, such as playing Fortnite, while an external monitor works fine. Here are the details of my setup and the troubleshooting steps I've taken:

Laptop Model:

• HP Omen 16

BIOS Version:

• Insyde F.22, 8/8/2024

GPU:

• NVIDIA GeForce RTX 4060

Description of the Issue:

• The internal display turns black during gameplay or other GPU-intensive activities. The power light sometimes flashes when this occurs .
• Disabling NVIDIA Optimus didn’t resolve the issue, and the internal display remains unresponsive.

Troubleshooting Steps Taken:

1. Checked all connections and settings in BIOS.
2. Monitored temperatures; the laptop has not been overheating during use.
3. Verified that the laptop runs on high-performance mode during tasks.

Additional Information:

• External monitors work just fine

I would appreciate any advice or further steps I can take to resolve this issue. If this might require hardware inspection or repair, please let me know how to proceed.

Thank you for your assistance!

[Sneha_01]

Hi @hiruy 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re dealing with an internal display issue on your HP Omen 16 that occurs during GPU-intensive tasks, like gaming. Since the external monitor works fine and you've ruled out some software-related issues (such as BIOS settings and NVIDIA Optimus), this may point to a hardware issue related to the internal display, GPU, or the connection between them.

Here’s a list of further troubleshooting steps and considerations you can try:

1. Update Graphics Drivers

While you’ve verified the GPU is functioning correctly on the external monitor, outdated or corrupted graphics drivers could be causing the issue with the internal display. It's important to ensure you're running the latest drivers for both the integrated GPU (if applicable) and the discrete NVIDIA GPU.

Steps:

• Go to Device Manager > Display adapters.
• Right-click on both the NVIDIA GeForce RTX 4060 and the Integrated GPU (if present), and select Update Driver.
• Alternatively, download the latest NVIDIA drivers directly from NVIDIA’s official site for your GPU model.

2. Check for Windows Display Settings

Ensure that the laptop is not misconfiguring display outputs during GPU-intensive tasks. Sometimes, Windows may switch to an external display or change graphics settings without notice.

Steps:

• Right-click on the desktop and select Display Settings.
• Scroll down and ensure that the internal display is set as the primary display and configured correctly.
• Also, check Graphics Settings under Settings > System > Display > Graphics Settings and ensure your GPU-intensive tasks are set to use the high-performance GPU.

3. Re-seat the GPU and Internal Display Connections

Given that the issue is related to GPU-intensive tasks, it could be caused by an issue with the connection between the internal display and the GPU. While re-seating components like the GPU or display cable is more advanced, it's worth considering if you're comfortable doing so or if you'd prefer to consult a technician.

Steps:

• Power off the laptop, unplug it, and remove the battery (if possible).
• Open the back panel of the laptop to access the GPU and display cable (this may require removing screws and covers).
• Re-seat the GPU carefully (if it’s a removable module), making sure it’s securely connected to the motherboard.
• If possible, check the display cable (often a LVDS or eDP cable) connecting the GPU to the internal display. Make sure it is not loose, pinched, or damaged.

4. Test in Safe Mode

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support