PC keeps lagging/freezing every few seconds. This happens with the mouse, a video and everything.

[samangell]

Every time I use my laptop its consistently freezes up/lags. For example dragging the mouse across the screen it will unexpectedly freeze then catch up. The same with typing or watching a video. I recently deleted my AMD graphics driver which solved the problem but when I reinstalled the driver the problem returned. 

[Echo_Lake]

@samangell

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

Firstly, perform Hard Reset: Follow steps from the link: HP PCs - How to power reset your computer | HP® Support.

Next step, BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Secondly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[samangell]

This didnt happen after any update. I have tried everything you have suggested but it has solved the issue. I did however uninstall the graphics driver and this stopped the issue. However I then re-installed the graphics driver and the problem returned.

[Echo_Lake · Accepted solution]

@samangell

Thank you for posting back.

Let's try these steps:

• On your, Key Board press Windows key + X 
• Press M to open Device Manager 
• Expand Display adapters 
• Right-click on the current display adapter 
• Click Properties 
• Click on the Driver tab 
• Click on Rollback driver if the option is available.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[samangell]

It worked!!! Thank you ever so much you legend!

[Echo_Lake]

@samangell

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!