• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎10-22-2022 01:57 PM

HP Recommended
Product: HP Notebook - 15-af131dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Computer is freezing every couple seconds and I had contacted microsoft support and they told me to have the manufacturer fix the driver or something.

 

Category:
5 REPLIES 5

‎10-22-2022 03:42 PM

HP Recommended

Hello @Ghost47 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
Was this reply helpful? Yes No

‎10-22-2022 03:45 PM

HP Recommended

I tried that and since the battery is not good it just stops there because that is the first thing it tests.

65E32D3A-2DE5-47C3-9D78-D8C76A7195C9.jpeg

 

Was this reply helpful? Yes No

‎10-22-2022 03:46 PM - edited ‎10-22-2022 03:47 PM

HP Recommended

Hello @Ghost47 

 

I asked to perform <Extensive Tests>, please.

 

Kind regards

Was this reply helpful? Yes No

‎10-22-2022 03:48 PM

HP Recommended

It does the exact same thing that’s just a picture I had from the quick test.

 

Was this reply helpful? Yes No

‎10-22-2022 04:01 PM

HP Recommended

Hello @Ghost47 

 

@Ghost47 wrote:

It does the exact same thing that’s just a picture I had from the quick test.

 

The result is important: passed or failed for Extensive Tests ?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.