• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Spectre x360 Convertible 15-ch0xx
Microsoft Windows 10 (64-bit)

 

About 46 Seconds into the video you can see my pen jitter an insane amount. I have tried just about everything I can: turning off the touch drivers, putting the laptop on airplane mode, turning off airplane mode, restarting, tried a different program to make sure it wasn't just Photoshop's problem, updated drivers, unistalled drivers, reinstalled drivers, replaced pen batteries, tried two other styluses/pens, asked HP support to help, they also just uninstalled and reinstalled the drivers... Nothing seems to work.

At this point I'm starting to wonder if it's a hardware issue. It does seem that other Windows users have a similar problem however, so I'm trying to not give up on HP. Has anyone found a fix for this issue?

 

Update: I would also like to mention that I have updated the BIOS and Windows OS has been updated as well. I do not have the HP Pen with Tilt so it is unable to detect it with the HP Pen Control software HP offers. I am attaching another video to show how bad it can get.

 

2 REPLIES 2
HP Recommended

@PepTox

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the HP Pen. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Awesome artwork sketch! 👍


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

@Echo_Lake
Thank you!

I have recently received a new pen from HP but unfortunately the problem persists 😞

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.